Returns Policy

Exchanges and Replacements

You can exchange or replace an item through your account page if your exchange or replacement meets certain criteria.

Did you receive a damaged, defective, or wrong item sold on Kembromart.com  and want to replace it with the same item? Is your order missing an item or part and you want a refund or replacement? Go to Orders in your account page and follow the steps to request a refund 

Note: All items sold on Kembromart are sold by Independent sellers. Our independent sellers may have different return policy. Review return policy for each items sold on Kembromart

You can exchange an item through Your account page if your return item wasn’t purchased with a promotion (except for free shipping promotions), the return item isn’t subject to a restocking fee, the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below.

Note: We can’t process exchanges for gift returns and exchange items cannot be sent as gifts. Exchanges for a Different Size or Color.

Exchanges are available for apparel, sports goods, shoes, baby products, jewelry, and watches that have a size or color variation.

The exchange item must meet the following criteria:

  • It’s a different size or color than the return item.
  • It’s shipped and sold by Kembromart.
Exchanges for an Item in Your Cart

The exchange item must meet the following criteria:

  • It’s added in a quantity of one to the cart.
  • It’s shipped and sold by Kembromart.
  • It’s not identical to the item being returned.
  • It’s not marked as a gift in your cart.

Return Items You Ordered

How to Return or Exchange an Item on Kembromart:
If you’re unsatisfied with an order, you may be able to return  your order depending on the seller’s policies. To request a return, or exchange item contact the seller directly. If you are not able to resolve your return dispute with seller, you may request Kembromart to intervene. All products sold on Kembromart are sold by independent sellers. Use the following steps to begin a request process: 

  • Login into your account page
  • Go to the order that you want to return
  • Click on view order.
  • Click on the vendor name to take you to the seller’s shop.
  • Compose and send vendor an email requesting for a return. Make sure to include order number and item name in your email.
  • Click on send
  • When the seller receives your request for a return or exchange. Returns will be processed and you will receive an email from the vendor on how to return the item. Refund takes 5-10 business days to complete. When a refund is process and issued, you will receive your refund to the card used in purchasing the order.

    Note: Sellers aren’t required to accept a return or exchange unless stated in their shop policies. However, Kembromart.com ensures that all buyers buyers are protected. Before purchasing an item review seller’s returns policy. 

  • To track your returns, login to your account. 
  • Click on RMA request to view returns status.

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