Our independent sellers will ship your item to your preferred location. We have different shipping methods depending the location of the seller

We advice our buyers to buy items that are available in their locations. Our independent sellers will ship items to the buyer.

Depending the shipping method you chose during check out process. Our independent seller will ship item using courier services available in the location.

Our major payment processor is PayPal, secure and reliable payment processor. We accept Credit cards Debit/bank cards Apple Pay, Google Pay PayPal, Some sellers accept only some of these methods. Sellers who accept credit and debit cards on Kembromart accept most major credit issuers, including: Visa, Mastercard, Discover, American Express.

Our major payment processor is PayPal, secure and reliable payment processor. We assure our buyers that our payment is safe and reliable. PayPal is internationally accepted and trusted for online transactions.

To purchase an item on Kembromart: Find an item you want to purchase on Kembromart.com.

• Choose the options you want for that item, if applicable. Click Add to cart. Review shop policy and return policy
• Take any of these optional steps: Add a note to the seller. If you have one, apply shop coupon codes. Coupon codes are unique to specific Kembromart shops.
• Choose your preferred payment method. 
• Click Proceed to checkout. If you’re signed in to your Kembromart account, confirm your shipping address and payment details. If you’re checking out as a guest, click Continue as a guest. 
• Fill in your shipping and payment details. There are benefits to creating an Kembromart account before buying, but there are some purchases that you can make using guest checkout.
• Review your order to check that your information and order are correct.
• Click on Place order. After you have placed your order, you will receive confirmation email with order number. When you buy on Kembromart, you’re purchasing from individual shops. If you have any questions about an item or order, reach out to the seller. We also recommend reviewing return policy for the item you want to order.

To cancel an order purchased on Kembromart:

• Send email to the seller requesting to cancel order or login to your account and click on cancel order.
• Find the order you want to cancel.
• Click or the order that you want to cancel.
• Click on the vendor name.
• Send email to the sender requesting to cancel the order and click Send. Accepting your request is up to the individual seller. Submitting a cancellation request doesn’t automatically cancel your order. Order shipped cannot be cancelled All items on Kembromart.com are sold by independent sellers. Each seller has their own set of policies that you can find on their shop homepage. Check the shop’s homepage to see their cancellation policy.

You do not need an account to purchase item on Kembromart. You can purchase items as a quest. However, we encourage all buyers register. This enables you track your orders, request returns or replacement, and reach out to the seller.

You can check the shipping status of your order on Kembromart.com. If the seller added tracking information, you can check when your order should arrive. To track your purchase:

• Sign in to Kembromart.com. If you don’t have Kembromart account, learn how to track your order.
• Click on the order menu. Find your order you want to track
• Click view order.  You’ll see the shipping status of your dashboard: If order is not shipped: The seller hasn’t shipped the order yet or didn’t update the order on Kembromart.com Shipped: The seller marked the order as shipped. In Transit: The seller added a tracking number and the package has left the shipping facility. Track package: If the seller added a tracking number, you’ll see Track Package.
• Click Track Package to see more tracking updates. Why wasn’t tracking information provided for my order? Not all shipping methods include tracking information. You can contact the shop to see if they have tracking information for your order.
• Where’s my order? If you have more questions about your shipment, or if tracking information isn’t available, contact the seller for help.

How to Return or Exchange an Item on Kembromart.com. If you’re unsatisfied with an order, you may be able to return or exchange your order depending on the shop’s policies. To request a return, return label, or exchange:

• contact the seller directly: Sign in to Kembromart.com
• Click or tap the order menu.
• click on the order that you want to return
• Click on the vendor name.
• Compose and send email to the seller requesting a return. Include order number and item name you want to return.
• The seller will respond with instructions on how to return the item.
• After send receive the item a refund will be issued in 5-10 business days. Sellers aren’t required to accept a return or exchange unless stated in their shop policies.  If the seller is willing to accept this return, be sure to settle on these details in a message before returning the item. If you are not able to settle with the seller, you can reach out to our customer support team to intervene.

You can change the shipping address during checkout or after order has been placed. You can update your address when you checkout on Kembromart.com or login into your Kembromart account to update your shipping address. Add an item(s) to your cart.

• Click Cart. Choose how you’ll pay.
• Click Proceed to checkout.
• Sign in to your Kembromart account if you haven’t already, or click Continue as a guest.
• Under Shipping address, check that the address you want your order shipped to is correct. If it isn’t correct, click Change.
• Select a shipping address or click Add an address to enter a new address.
• Click Ship here once you have the right address.
• Click Place order. If you decide to change shipping address after order has been placed, sign in to your Kembromart account.
• Click on address, edit shipping address and click on save.

To contact a shop/seller about an order on Kembromart.com:

• Sign in to your Kembromart.com account
• Click or tap the order menu.
• Click or tap the order that you placed.
• Click on the seller name.
• Click get support or send an email to the seller. Remember to include order number.
• Click or tap on send..