Frequently Asked Questions

Here are some common questions and answers about selling on Kebromart

How do fees work on Kembromart?

Joining and starting a shop on Kembromart is free. There are two basic selling fees: a transaction fee and payment processing fee. There is an advertising fee for sales that come from offsite Ads.

It is free to list an item on kembromart marketplace. A listing lasts for four months or until the item is sold. Once an item sells, there is a 10% transaction fee on the sale price (including the shipping price you set) and 2.5% payment processing fee when an item is sold.

All fees are bill in USD so if your bank’s currency is not USD, the amount may differ based on changes in the exchange rate. The payment processing fee may also vary by bank country.

What do I need to do to create a shop?

It is easy to setup a shop on Kembromart and begin to sell. Create an Kembromart account (if you do not already have one), set up your shop location, choose a shop name, create a listing, set a payment method (how you want to be paid).  Learn more

What can I sell on Kembromart

Kembromart Provides a market place for multi-items such as clothing, shoes, electronics, technology, crafts, handmade and non handmade items. learn more

How do I manage my selling account

Use the vendor dashboard to manage all parts of your Kembromart business. Seller’s dashboard is  where you manage your selling account, add product information, make inventory updates, manage orders and payments.

How do I add inventory

Use the add product feature on vendor dashboard to list one new products at time. Seller dashboard is  where you manage your selling account, add product information, make inventory updates, and manage orders and payments.

How do I get paid?

Kembromart uses PayPal for all payment transactions. PayPal payment processor is easy-to-use and secure payment system. With PayPal you may accept payments from a wide variety of payment methods including credit and debit cards. Funds from your sales are deposited directly to your bank account in your currency, no matter how or from where the buyers pays from.

How does Kembromart Protects sellers?

Seller protection is a program that offers you peace of mind in the event of a transaction dispute. If you are unable to resolve a disagreement with a buyer and the transaction meets eligibbility requirements, Kembromart help you resolve the issue through our dispute resolution system. The resolution system is a platform for buyers and sellers to work together to resolve concerns about orders. If you and buyer are unable to settle the issue on your own, the buyer can ask an Kembromart customer support specialist to step in and mediate the case.

The customer specialist overseeing the case will determine if the order and your shop qualify for seller protection. It is important that you respond to Kembromart requests for information in the case log within the time frame given by Kembromart to prevent action from being taken on your account.

After our customer specialist has reviewed the dispute, they will either provide you with specific directions to resolve the disput or may issue a refund for the order if you have not complied with Kembromart’s policies.

How do I close my Kembromart Seller account?

To permanently close your Kembromart seller account, request account closure in Seller Dashboard. Keep in mind that you can use our Listings Status feature to suspend your product listings, or you can remove them entirely but hold on to your account for future use. Before you close your account permanently, remember to cancel and remove your listings and resolve all transactions. Send Kembromart admin email requesting that you want to close your account stating the reason why you want to close your account. Kembromart will complete account closure and deletion.

How will I know when I have a sale?

Kembromart notifies you by email when you receive an order. All notifications will go to the email address you provided during account setup.

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