Kembromart Payment Policy

Accepting These Terms

The Kembromart Payments Policy (or the “Policy”) sets out your rights and responsibilities when you use Kembromart Payments on Kembromart’s services (we’ll refer to Kembromart.com, Kembromart’s mobile apps, and other services as our “Services”), so please read it carefully. By using Kembromart Payments, you’re agreeing to the Policy.

Kembromart Payments allows sellers to (a) accept payment by authorized credit and debit card transactions, some bank transfers services, PayPal (where available), transactions using Apple Pay, and transactions using Google Pay, (b) have those funds credited to a seller’s payment account with Kembromart, and (c) have those funds deposited into a seller’s designated bank account.

Third-Party Services

Kembromart has engaged third-party service providers to perform many of the services related to payment processing, including card processing, currency exchange, identity verification, fraud analysis, and regulatory compliance.

Kembromart partners with PayPal to facilitate card payments and other payments and the disbursement of funds to sellers. The provider and processing time for your payment will vary based on the country in which you’re located. If there are insufficient funds in your bank account when our provider processes the payment for your purchase, Kembromart reserves the right to contact you directly and to seek payment.

Kembromart may share your personal or transnational information with the third-party service providers when it’s necessary to process payments.

By using a third-party service, you may also be subject to an agreement with the third party. For example, PayPal is a third-party service provided by PayPal Holdings, Inc. and is subject to the PayPal User Agreement. Apple Pay is a third-party service provided by Apple Inc. and is subject to the Apple Pay Terms and Conditions. Google Pay is a third-party service provided by Google Payment Corp. and is subject to the Google Pay Terms of Service for US users, non-US users.

If Kembromart receives notice that your shop’s content or activity violates a third party’s service agreement, we may at our sole discretion take action against your account to comply with their policies. Such actions may include canceling a transaction, disabling listings from your shop, suspending your selling privileges, or removing certain payment methods.

PayPal: Kembromart supports two versions of PayPal: integrated PayPal and standalone PayPal.

Integrated PayPal. In countries where PayPal is available and can be integrated with Kembromart Payments, Integrated PayPal allows sellers to receive funds from PayPal purchases directly into their Kembromart payment account, without the need to manage a separate PayPal account. This means that if a buyer pays with PayPal, the funds from the order will be credited to a seller’s payment account along with the rest of the orders. The standard Kembromart Payments Payment Processing Fee (described below) applies to orders that go through integrated PayPal; there is no additional PayPal fee.

Standalone PayPal.  For sellers accepting standalone PayPal, you will receive funds from PayPal purchases directly into your PayPal account. Sellers who accept standalone PayPal will continue to pay PayPal fees.

Kembromart’s Rights and Responsibilities

Kembromart Payments functionality may be made available, modified, or discontinued by us at any time without notice and is subject to the limitations in Kembromart’s Terms of Use.

As a security measure, we may impose transaction limits on buyers and sellers. For example, we may impose limits relating to the value of any transaction, deposit, or adjustment, or limits relating to the cumulative value of all transactions, deposits, or adjustments during a period of time. Kembromart reserves the right to decline transactions that we believe to be high risk, fraudulent, or in violation of Kembromart’s Terms of Use.

In the event that a buyer does not make payment for the purchase of a legitimate item sold (e.g., where the buyer used a stolen or unauthorized credit card), Kembromart may provide limited payment protection to the seller, in the interest of fairness. 

Kembromart maintains records associated with transactions on Kembromart.com and does not pass any secure data, including credit card numbers or bank account information, to any sellers. Sellers will only receive shipping information and limited buyer account information necessary to complete the order. Kembromat’s Privacy Policy further explains how Kembromart handles user information.

Payment Accounts. A payment account allows sellers to track payment amounts, refunds, and fees related to transactions and seller services. Sellers must provide accurate personal information as requested during registration, and are responsible for maintaining and updating that information as necessary. Sellers will not impersonate any person or use any name they are not legally authorized to use. Kembromart verifies sellers’ information in order to safeguard the integrity of the marketplace and reduce the risk of fraud, money laundering, terrorist financing, and the violation of trade sanctions.

 Disputes. Sellers agree to resolve any disputes directly with a buyer or with the assistance of the dispute management and refund tools available on Kembromart, and in accordance with our Seller Policy and Terms of Use. In the event that a dispute is escalated to Kembromart’s Support Team, Kembromart reserves the right to issue a refund to a buyer if a transaction is found to be in violation of Kembromart’s policies.

In the event that a buyer submits a chargeback, Kembromart will respond to the credit card networks on behalf of the seller involved in the transaction; the seller agrees to provide any requested information to us within five calendar days of the request. Kembromart reserves the right to recoup funds associated with buyer chargebacks.

Communications. We will inform sellers of each transaction, or of other information pertaining to Kembromart Payments, using our standard communication procedures including by email or through Kembromart’s Messages tool.

 Refunds. Refunds or adjustments paid by Kembromart to buyers for payments made through Kembromart Payments may be initiated using the refund functionality in the seller’s payment account for a period of 180 days after the purchase was made.  Refunds issued by Kembromart will be in the original form of payment.

Fully refunded transactions may be eligible for cancellation in accordance with our Cancellation Policy.

 International Trade Laws. You agree that your use of Kembromart.com will not involve any countries, entities, individuals, or items prohibited by sanctions, embargoes, regulations, or orders administered by the US Department of Treasury’s Office of Foreign Assets Control (“OFAC”) or other government agencies. See our Sanctions Policy for more information.

Information on Cardholder Charges. Please note that your bank or card provider may charge additional fees (including cross-border fees) for transactions that you make on Kembromart. These fees are not charged by Kembromart and are at the discretion of your bank. Please contact your bank for further details.

Appointment of Kembromart as Limited Collection Agent for Sellers

Each seller appoints Kembromart as its agent for the limited purpose of receiving, holding, and settling payments to seller. Kembromart will settle payments that are actually received by Kembromart to each seller, less any amounts owed to Kembromart and subject to these Terms. Each seller agrees that a buyer payment received by Kembromart, on behalf of seller, satisfies the buyer’s obligations to make payment to seller, regardless of whether Kembromart actually settles such payment to seller. If Kembromart does not settle any such payments as described in these Terms to a seller, such seller will have recourse only against Kembromart and not the buyer.

Deposits

Payment Account. All funds resulting from a completed transaction will be reflected as a balance in a seller’s  account. Transactions are considered complete at the later of once the payment is approved by payment processor. Any refunds, adjustments, or other amounts paid to buyers in connection with purchases, or for funds received since the last payment day, are also applied to the seller’s account balance.

Funds in a buyers account balance are eligible for deposit (the “Available Funds”) into a seller’s bank account at the end of any applicable deposit delay, reserve, or hold period as determined by the seller’s bank. For deposits below designated thresholds in certain markets, a deposit fee will apply. See

Country and Currency Options. Available Funds can only be deposited into bank accounts, in the domestic currency of the account.

Scheduled Deposits. Kembromart will instruct our payments partners to initiate a deposit of a seller’s Available Funds into the seller’s bank account on a daily, weekly, biweekly, or monthly basis. Sellers can will request the frequency of disbursements from their account in their account settings. Deposits into a seller’s bank account will generally be credited within three (3) to five (5) business days from the date Kembromart initiates the deposit request. The actual timing of the deposit may depend on how quickly a seller’s bank processes the request.

Daily Disbursement Thresholds by Currency: If we believe that a seller’s actions may result in buyer disputes, chargebacks, or other claims, then we may, in our sole discretion, put a hold, deposit delay, reserve on the seller’s payment account balance.The Payment Date will fall on the next business day (Monday through Friday, excluding bank holidays) if the scheduled Payment Date falls on a non-business day. If a seller elects to change the frequency of disbursements, the following deposit will be initiated on the next business day if the seller selects daily disbursements, or on the next applicable Monday if the seller selects weekly, biweekly, or monthly disbursements. When a seller either initially provides or later changes their bank account information, the seller must wait at least five (5) calendar days to request a deposit into a bank account as a security precaution. The next scheduled deposit after a change to bank account information will occur on the next applicable Payment Date after a period of five (5) calendar days from the date of the requested change.

Holds and Delays. In some cases, deposits to a seller’s bank accounts could be temporarily delayed by an issue at Kembromart, Kembromart’s third-party service providers, or a seller’s bank. We’ll do our best to communicate with any affected seller as soon as we can.

A hold may be put on funds associated with a particular transaction if there is a dispute or investigation related to the order, for the shorter of: (a) 180 days after the estimated delivery date, or (b) completion of any investigation regarding the seller’s actions.

Deposit delays are defined as the number of days between a sale and the day the net amount from the sale becomes available for deposit, provided the payment has been completed. A deposit delay may be between 0 and 180 days. A deposit delay is applied across all transactions for a seller and the number of days is reflected in each seller’s payment account.

A reserve is defined as a fixed percentage of a seller’s payment account balance (i) delayed prior to being included as part of a seller’s Available Funds for a period of up to 180 days or (ii) deducted from a seller’s payment account as a reserve for a period of up to 90 days.

If Kembromart places a hold, deposit delay, or reserve on a seller’s account, we’ll do our best to communicate with the affected seller as soon as we can.

We always work hard to avoid and minimize any delays. However, please note that Kembromart is not obligated to refund any fees or reimburse any expenses due to holds or delayed deposits.

Escheatment. If Kembromart cannot settle funds into a seller’s bank account, the funds will remain in the seller’s account. It is the seller’s sole responsibility to update their bank account information to receive the funds. If a seller fails to update the information to claim the funds within a certain period of time, Kembromart will escheat the funds to the relevant government authority in order to comply with escheatment laws.

Recoupment

We reserve the right, in our sole discretion, to seek reimbursement from a seller in any of the following circumstances: (a) we provide a refund to a buyer because a seller did not promptly deliver the goods or we otherwise determine, consistent with Section 5 (Seller Rights and Responsibilities), that a refund is warranted in a particular circumstance, (b) we discover erroneous or duplicate transactions related to a seller, (c) we receive a chargeback from a buyer’s credit card issuer or reversal of payment for the amount of a buyer’s purchase from a seller, or (d) a seller does not act in accordance with Kembromart’s policies.

We may obtain reimbursement of any amounts owed by a seller to Kembromart by deducting from future payments owed to the seller, reversing any credits to the seller’s payment account balance, charging the seller’s credit card on file, charging the seller’s payment account, or seeking reimbursement from the seller by any other lawful means, including by using third-party collections services. You authorize us to use any or all of the foregoing methods to seek reimbursement. Kembromart may suspend your selling privileges at any time pending payment of your outstanding balance.

Value-Added Tax (VAT). Depending on your business status and location, Kembromart may be required to charge VAT on seller fees accrued each month and remit it to the relevant tax authority. VAT is collected on Kembromart Payments processing fees for sellers located in eligible Kembromart Payments countries where required. To learn more about how VAT works on Kembromart.

Interest. In the United States, Kembromart may earn interest (or other compensation) from the balances in our bank accounts because of the timing difference between our being paid by buyers and our paying sellers (when our bank account is being debited to pay Available Funds in payment accounts to sellers).

Reporting Obligations

Internal Revenue Service regulations require that we file a Form 1099-K to report unadjusted annual gross sales information for sellers located in the United States or being paid in USD in certain circumstances. 

To comply with these regulations, sellers who approach 150 (one hundred and fifty) transactions in a calendar year, regardless of sales volume and aggregated across his or her Shops, will be required to provide taxpayer-identification information to Kembromart.

Termination

Sellers may terminate this contract and their acceptance of Kembromart Payments at any time by adjusting the Settings in their account with Kembromart. Kembromart may also terminate or suspend a seller’s use of Kembromart services at any time.

Upon termination, any non-disputed Available Funds will be deposited into a seller’s bank account.